Once you've placed your order, it joins a queue for immediate processing and fast dispatch. We are therefore unable to make any changes, additions or amendments to orders.
If your orders hasn't yet been shipped, we may be able to amend the delivery address. Please get in contact with our customer service team as soon as possible to let them know the issue. Please ensure you have the order number included in your message.
Please contact our customer service team via the contact form or call on +6582684262 (business hours are Mon-Thurs 9am-5pm GMT +8). Please be sure to include your order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
We would like to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our customer service team with your order number, the faulty item's name and number and a description of the fault. If you can include images, that would be even better. We'll get back to you as soon as we can and send you a replacement item as quickly as we can.
It will cost $4 to ship your goodies if your order is less than $50. Orders over $50 do not incur a delivery fee. For international delivery, shipping is calculated to the country of destination. All Orders have authority to leave without signature is automatically checked, unless stated otherwise in order.
We are happy to offer a store credit, exchange, or refund on an item you've purchased from us - simply contact us within 30 days of your order date. If you have changed your mind about a product you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging. If the item is faulty or damaged please contact us with a detailed description of the issue along with a photo if possible. If an incorrect item has been received, please take a photo and contact us within 7 days of delivery. In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Allergy returns must be less than 20% used upon arrival back with us.
Please contact using our Contact Us form and remember to include your blog or Youtube link, as well as links to your social media channels. Your request will be reviewed by our PR team and successful applicants will be contacted.
Please contact using our Contact Us form and fill in your sponsorship request. Your submission will be reviewed by our Brand team and successful requests will be contacted.
Please contact using our Contact Us form and remember to fill in your donation request. Your submission will be reviewed by our Brand team and successful requests will be contacted.
Please contact using our Contact Us form and remember to fill in your collaboration request. Your request will be reviewed by our Brand team who will be in touch if there’s a suitable opportunity to work together.
If you have a promo code, you will need to enter it on the shopping bag page. You need to enter the code exactly as it was given to you, without any spaces. Click 'Apply Code' after you have entered it.
If you are still having trouble with the code, please check the following:
You can only use one discount/promo code per orders. This applies to our free shipping codes too
Promo codes will always have an expiry date, check it hasn't expired in the Terms & Conditions
Terms & conditions of each code will be different so please read them carefully to ensure they are applicable to the items you are trying to purchases
We strive to ensure that every credit card transaction occurs within a secure environment. Our payment system has a 128-bit SSL security encryption certification awarded by VeriSign. You can see the transaction is secure if you see a key lock on your web browser. We do not hold your credit card information after your order is complete, as it is submitted directly to our banks. Rest assured that your credit card information is secure every time you make an oder.
You have enough funds in the credit card you are trying to use
There are no spaces in your credit number
You have completed all fields required
Your name appears exactly the same as on the card
If you are still experiencing difficulties, please check with your bank or financial institution. If problems continue, contact us thru our Contact Us form.
PayPal is a payment method for online purchases that allows users to send and receive money online. It offers a fast, safe & easy method of payment without disclosing your credit card or other financial information to the merchant. You simply need to sign up for an account and follow the prompts. For more information, please visit www.paypal.com.
Our range is 100% Cruelty Free and we endeavour to make our products vegan where possible. Ingredients are listed on every product page whenever possible.
Please contact us and state ‘Product Enquiries’ as the reason in the drop down menu and let us know the product you are looking for. Our Customer Care team will then be in touch.
If you would like to speak to our customer service team, please email info@laycy.com or call them on +65 82684262 (business hours are Mon-Thurs 9am-5pm GMT+8). Alternatively, you can fill out our contact form.
Please contact our customer service team via info@laycy.com or call on +65 82684262 (business hours are Mon-Thurs 9am-5pm GMT+8). Please be sure to include your order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
We would like to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our customer service team with your order number, the faulty item's name and number and a description of the fault. If you can include images, that would be even better. We'll get back to you as soon as we can and send you a replacement item as quickly as we can.
We would like to sort out any issues with incorrect items straightaway. Please contact our customer service team with your order number and the incorrect item's name and product number. We'll get back to you as soon as we can and send you a replacement item as quickly as we can.
Once you’ve placed your order, it joins a queue for immediate processing and fast dispatch. We are therefore unable to make any changes, additions or amendments to orders.
Once you’ve placed your order, it joins a queue for immediate processing and fast dispatch. We are therefore unable to make any changes, additions or amendments to orders.
If your order hasn't yet been shipped, we may be able to amend the delivery address. Please get in contact with our customer service team as soon as possible to let them know the issue. Please ensure you have the order number included in your message.
All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your email junk or spam folder. Alternatively, log in to your account to check My Orders. If you do not have an account yet, you can create a new account.
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